Your information will be used to facilitate your booking, assist you on this website, and for other purposes as stated in our privacy policy.
Terms and Conditions
Last updated: May 11, 2023
Thank you for your booking with ONE Retreats (Rose Hill Apothecary Ltd.), a Jamaican company (herein referred to as ONE). The following terms and conditions “Terms” apply to all retreats, programs, products and services purchased. Please review these terms in detail as by purchasing, you are bound by the terms outlined in this agreement.
REFUND & CANCELLATION POLICY
Upon booking, any deposits or payments made are non-refundable. However, they are transferable or can be applied as a credit to a future retreat. Either option must occur within 12 months of the cancellation date. After the 12 months, any deposits and payments that were made are thereby non-refundable.
We highly recommend you purchase a separate comprehensive travel insurance policy that includes trip cancellation coverage upon booking your retreat that includes a “Cancel for Any Reason” option to cover your non-refundable trip. Trip cancellation insurance is the only means of receiving reimbursement for flights and other non-refundable expenses should you cancel your trip for any reason, whether voluntarily or as a result of unforeseen circumstances. ONE does not offer any kind of insurance whatsoever.
DEPOSITS
Deposits are due at the time of booking your retreat and are subject to the terms and conditions of our refund and cancellation policy above.
PAYMENT PLANS
As a courtesy, we offer payment plans for our retreats and program. Your monthly payments start the following month after booking on the same day you paid your deposit. You may contact us to modify your payment dates or plan.
MISSED PAYMENTS
Once you miss two monthly payments, your booking is subject to cancellation. Once canceled, you will be notified via your email on file and we will also call you. You may reinstate your booking within 14 calendar days of cancellation by paying the full amount past due. If you do not pay by then, your booking is officially canceled and any payments made thus far are non refundable and are subject to the terms and conditions of our refund and cancellation policy above.
FINAL PAYMENT DATE
Bookings must be paid in full 30 days before the retreat start date. If full payment is not received by that date, ONE reserves the right to cancel the trip.
RESCHEDULING A RETREAT
In the event you cannot make a retreat you booked, you may transfer any deposits or payments made to another retreat anytime up to 12 months at no additional fee. The transfer can be to any retreat that is currently open. You are responsible for any difference in pricing. No refunds will be given if pricing is lower than the original trip however. You may also turn canceled booking into a trip credit that can be applied to a future trip within 12 months from cancellation.
TRANSFERRING TO ANOTHER PERSON
Alternatively, one can transfer their deposit to someone else (friend, family member, etc), within the same time frames mentioned above, with the exception of transferring one’s deposit to pay off the remaining balance of another’s deposit.You must notify us via email about the transfer. There is a one-time transfer administrative fee of $100.
ROOMMATE POLICY
If you book double occupancy for your trip and you do not have a roommate, as a courtesy, we will attempt to pair you with a roommate of the same sex who also needs to share a room. However, if 60 days before your trip, you do not have a roommate, you will be required to pay the single occupancy pricing.
ITINERARY CHANGES
While we make every effort to execute the itineraries provided on our website, itineraries are subject to modification and change due to availability or vendor partner changes. In the unlikely event that there are major changes to the itinerary, clients are notified as soon as possible and an equivalent substitution will be offered.
REQUIRED TRAVEL MEDICAL INSURANCE
We highly recommend that all guests attending a ONE retreat protect their trip investment by purchasing a Travel Insurance policy that includes:
- Basic or comprehensive trip cancellation coverage
- Emergency medical coverage
- Emergency medical evacuation
- Repatriation of your remains should you perish
It is required that you email us proof of your travel insurance policy document from your insurance provider 30 days before the trip departure date.
Here are some of our Travel Insurance partners you can obtain travel insurance with:
https://www.allianztravelinsurance.com/
TRAVEL REQUIREMENTS TO JAMAICA
For the most up to date information regarding travel to Jamaica, please visit
https://www.visitjamaica.com/plan-your-trip/good-to-know/entry-requirements/
PASSPORTS
Passports are required for all U.S. citizens traveling abroad. Due to TSA Secure Flight requirements, you must enter all traveler names on your reservation exactly as they appear on each traveler’s passport, including titles such as Jr. or Sr. and any multiple first, middle or last names. If accurate information is not provided, airlines may charge penalties to make corrections or even deny boarding, and you may not be permitted to enter some countries. Any changes in names or passport information should be reported to us immediately via email. Note that any name changes or changes in passport information after you complete your booking may result in additional fees. ONE will not be responsible for any fee incurred due to negligence with providing the proper passport information.
DAMAGES
We accept no responsibility for accidents, damage, baggage losses, delays, and/or accidental expenses due to weather, strikes, acts of God, acts of governments or authorities, wars, terrorism, criminal acts committed by third parties, hostilities, civil disturbances, riots, strikes, sickness, quarantine, defects of vehicles or breakdown in the equipment, or to the fault or default of any company used for carrying out these packages. Regarding any and all services and accommodations furnished, we expressly disclaim all responsibility or liability over any matter whatsoever for loss, damage, injury, or expense to property or person due to any cause whatsoever occurring during the duration of the trip or otherwise. All such losses or expenses will be borne by the passengers.
TRIP CANCELLATION FOR REASONS OUTSIDE OUR CONTROL
In the rare event that it becomes necessary to cancel the trip for reasons beyond our control, such as terrorism, strikes, acts of governments, weather, etc. we will reschedule the trip. Trip delays due to COVID-19 fall under this clause. If you are unable to attend the new trip dates you will receive a trip credit valid for 12 months from the date your trip is rescheduled to apply to a future trip.
